Refund policy

Effective Date: 16 May 2026

Welcome to Jamsida. We want you to have a satisfactory shopping experience. This Return & Refund Policy explains the conditions and process for returns, exchanges, cancellations, and refunds for purchases made through our website.

1. Return Eligibility

Customers may request a return within 7 days of receiving the order, subject to the conditions below.

The product must:

  • Be unused and unworn.
  • Be in its original condition.
  • Include the original packaging, tags, labels, accessories, and other supplied items.
  • Not show signs of washing, alteration, damage, or misuse.
  • Be accompanied by the order details or proof of purchase.

Returns may be accepted in cases such as:

  • Wrong product received.
  • Damaged product received.
  • Defective product.
  • Product materially different from the description or order.
  • Missing item from the order.

2. Non-Returnable Items

A return may not be accepted if:

  • The product has been used, washed, worn, altered, or damaged after delivery.
  • Original tags, packaging, or accessories are missing.
  • The return request is made after the applicable return period.
  • The product has been damaged because of improper handling or misuse by the customer.
  • The product shows signs of intentional damage or fraudulent return activity.

Certain products may have specific return conditions mentioned on their respective product pages.

3. How to Request a Return

To request a return, contact our customer support through the contact/support details provided on our website.

Please provide:

  • Order number.
  • Customer name.
  • Product name.
  • Reason for return.
  • Clear photographs/videos of the product, particularly where the issue involves damage, defect, or wrong product.

Our team may review the request before approving the return.

4. Return Shipping

If the return is due to a wrong, damaged, defective, or materially different product, the applicable return shipping arrangements will be handled according to the circumstances of the order.

For other approved returns, return shipping costs may be borne by the customer where applicable.

5. Refund Policy

Once the returned product is received and inspected, we will determine whether it qualifies for a refund.

For an approved refund:

  • The refund will generally be issued to the original payment method used for the purchase.
  • The refunded amount may be subject to applicable deductions where permitted and disclosed.
  • Refund processing time may depend on the payment gateway, bank, or financial institution.
  • Customers will be informed when the refund has been initiated.

We will not unreasonably deny a refund where applicable consumer protection rights require a refund for goods that are defective, wrong, materially different from what was ordered, or otherwise covered by applicable law. The Consumer Protection (E-Commerce) Rules, 2020 include protections concerning goods that do not conform to agreed characteristics or are delivered late in relevant circumstances. Consumer Affairs

6. Cancellation Policy

Customers may request cancellation before the order has been dispatched.

Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return process after delivery.

7. Exchange

Exchange requests may be accepted for eligible products, subject to product availability and the applicable return conditions.

If the requested replacement product is unavailable, a refund may be offered where applicable.

8. Damaged or Tampered Packages

If you receive a package that appears seriously damaged or tampered with, please contact us as soon as possible and provide photographs/videos of the package and product.

For damaged or wrong products, customers should retain the original packaging until the issue has been resolved.

9. Missing or Wrong Products

If an item is missing from your order or you receive an incorrect product, please contact us promptly with your order details and supporting photographs/videos.

After verification, we may arrange a replacement, return, or refund as applicable.

10. Fraudulent or Abusive Returns

We reserve the right to investigate and restrict return requests involving suspected fraud, repeated abuse of the return process, intentional product damage, false claims, or other misuse of our policies, subject to applicable law.

11. Consumer Rights

Nothing in this Return & Refund Policy is intended to limit or exclude any rights or remedies available to consumers under applicable Indian law.

Consumers retain their rights under applicable consumer protection legislation. The Department of Consumer Affairs recognizes consumer rights including the right to be informed and protected against unfair trade practices. Consumer Affairs

12. Policy Changes

Jamsida may update this Return & Refund Policy from time to time. Any updated version will be published on this website with the revised effective date.

13. Contact Us

Jamsida
GSTIN: 36DGBPJ0204B1ZB
2nd Floor, Building No. 3, Jamsida
Adilabad Bypass, Dasnapur
Adilabad, Telangana – 504001, India

For return, refund, cancellation, exchange, or order-related assistance, please contact us through the customer-support details provided on our website.